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iconFrequently Asked Questions


What COVID-19 measures are in place to protect me?

Comprehensive sanitation procedures: All staff follow a strict hand washing protocol and hand sanitisers are available to all patients. Our staff is also rigorous in regular sterilisation of treatment rooms, equipment and high-touch surfaces such as reception surfaces, door handles, and treatment areas in between all patient interactions.

Temperature taking of all patients and staff: We take every staff member’s temperature at the start of every day and every patient’s temperature upon check-in at reception counter using a non-contact thermometer. If the reading is 38 degrees or higher and flu-like symptoms are displayed, the person will not be permitted into the centre (patients to be rescheduled with no fee charged).

Easy appointment cancellation and rescheduling: All patients who have recently travelled to high-risk areas as defined by the Australian government or those who are feeling unwell and show flu-like symptoms such as headache, cough or fever, are asked to reschedule their appointment. No cancellation fee will apply, and we will reschedule the appointment in the timeliest manner.

Established medical response team: Our Clinical Advisory Board team and Medical Director, Professor David Wilkinson, who is also an experienced Epidemiologist, provide guidance and daily updates to our centres and can assist with specific situations as required.

How do I know if a treatment is right for me?

Everyone’s skin is different, which is why we develop personalised treatment plans tailored to suit your needs and skin goals. If you are starting to notice wrinkles, lines, sagging skin, dark under-eye circles, acne, unwanted pigmentation, sun damage, clogged pores, scarring, broken capillaries, skin dryness, or virtually any other cosmetic or medical skin condition, we have safe and effective treatments to help. After assessing your skin and discussing your concerns with you, our Skin Doctors or Skin Therapists will help you determine what treatments are available to help you. Plus, our skin consultations are obligation-free.

What are the treatment side effects and risks involved?

Most medical and cosmetic skin treatments carry a small risk of adverse side effects such as infection, bruising, swelling, or redness. For some treatments such as injectables, some minor side effects are expected and result in “downtime” (an estimated amount of time where some unsightly bruising and swelling may occur). The downtime, risks and potential side effects of your treatment will be explained to you before you undertake any procedure. Rest assured that our Skin Doctors and Skin Therapists are highly trained and qualified to avoid and manage any possible complications.

Do I need to have a skin consultation before my treatment?

For some treatments such as injectables, you will need to see a Skin Doctor first. This allows us to assess your concerns and medical history and determine whether a treatment is right for you. We will plan out and talk you through the procedure, including any costs and follow-up visits it may entail. In many cases, same-day treatment is available following your consultation.

Is there any reason why I can’t receive a treatment?

We will cover your medical history during your skin consultation and let you know whether a treatment is right for you. Some treatments are unsafe for pregnant women, immunosuppressed patients, and those taking certain medications or with certain skin types. If in doubt, please ask.

What should I expect after my treatment?

Some downtime is expected after some of our medical and cosmetic skin treatments. We will advise how long side effects (such as swelling and bruising) may take to subside. Results may be immediate or may take up to three months to be visible, depending on the treatment. You may require follow-up or maintenance treatments to maintain results. Results may last a few weeks or be permanent; again, this varies with each procedure.

How much do treatments cost?

Please refer to the individual treatment pages on our website to see starting prices for each procedure. You can get a more accurate quote by booking a consultation or calling us to enquire.

Should I book with a Skin Doctor or Skin Therapist?

Our Skin Doctors are experienced medical practitioners with additional training in Aesthetic Medicine. Some treatments, such as injectables, must only be administered by a qualified doctor. Consultations with our Skin Doctors cost $125 and this is redeemable towards the cost of your treatment on the day of the consultation.

Other treatments, such as medi-aesthetic peels and facials, can be performed by our experienced Skin Therapists and usually do not require a prior consultation. If you would like advice about your skin health or if you aren’t sure where to start, skin consultations with our Skin Therapists are free of charge and include a computerised skin analysis.

Will chemical peels literally peel my skin off?

While the word “chemical” sounds harsh, chemical peels are painless and will not permanently harm your skin. Some peels are very mild and will just cause a gentle exfoliation effect, while deeper peels can result in more significant skin peeling and a little bit of downtime (sometimes up to five days). Deeper peels have more intense effects.

Do I need to take time off work?

Most of our treatments are “lunchtime procedures” – quick treatments that you can fit into your busy schedule and allow you to return to normal life straight away. Some treatments will require downtime (up to a few days) and you may like to take some time away from the public eye while your skin settles. We can discuss this during your consultation so you know what to expect and can plan accordingly.

Are the treatments painful?

Everyone has a different pain threshold and some treatments can feel unpleasant. However, we take steps to ensure you are as comfortable as possible before, during and after your procedure. We use local anaesthetic and cooling and numbing gels to help minimise pain. Some treatments are actually very relaxing and pampering!

How can I optimise my results?

Several of our treatments can be combined with other therapies such as LED light and Dermapen skin needling to help enhance and prolong your results. We can recommend the combination treatments that is right for you. For long-term maintenance and skin health, it is important to adopt an everyday skincare routine that protects, nourishes, and treats your skin (and helps to prevent future problems!). Ask our Skin Therapists about your skincare and the products you will need.

iconSkin Consultations - Frequently Asked Questions


How long does a skin consultation take?

Skin consultations take around 45 minutes for new patients. For returning patients, a skin consultation takes 30 minutes with an Aesthetic Doctor or 15 minutes with an Aesthetic Nurse.

What is the SkinScope imager?

The SkinScope skin imaging tool is state-of-the-art full-face diagnostic technology that reveals underlying skin concerns before they rise to the surface. Our Aesthetic Nurses are trained in using this tool to give you an accurate and insightful skin condition report. A consultation with the SkinScope skin imager is complimentary.

Why do I need a skin consultation?

We take a comprehensive, holistic approach to managing your skin health and aim to address all your medical and aesthetic skin needs. Our Aesthetic Doctors will work with you to assess your skin and individual skin needs and develop a treatment plan tailored to your concerns. Our medical-based approach delivers safer and more natural-looking results for you, as your health and happiness are our top priority!

What is the benefit of seeing an Aesthetic Doctor?

Our Aesthetic Doctors are specially trained in aesthetic medicine and are university qualified to deliver safe and effective treatments to optimise outcomes for you. It is important to only receive cosmetic procedures from experienced and suitably certified medical professionals, as these procedures do carry health risks.

iconAnti-wrinkle Injections - Frequently Asked Questions


How long do the effects of anti-wrinkle injections last?

The effects of the treatment will last for up to six months, depending on the site. The more often you undergo anti-wrinkle injections the less often you will need them. Over time, the wrinkles will dissipate and the interval between treatments will lengthen.

What should I be aware of before receiving treatment?

What should I be aware of before receiving treatment? It takes at least three to five days for the effects of the injections to occur and the maximal effect is often not achieved for 10 to 14 days. The procedure takes no more than 15 minutes.

It is advisable that you do not lie flat for eight hours post-injections. The treated area should not be massaged or exposed to heat and you should not bend over to pick up heavy objects for 48 hours after the procedure.

Do anti-wrinkle injections hurt?

There is little pain during the injections and minimal bruising afterwards. We can apply a topical anaesthetic to the treatment area to help numb your skin if you are particularly sensitive to needles. We also provide stress balls and apply cooling aids such as ice packs and fans during the treatment to keep you cool and soothed. Our treatment rooms are comfortable and restful, with calming music for your relaxation. Our Aesthetic Doctors are fully qualified and very experienced in ensuring you are well looked after with minimal discomfort.

Who will perform my treatment?

This treatment is strictly delivered only by Aesthetic Doctors, not by nurses or cosmetic injectors. Our doctors hold university qualifications specifically focused in aesthetic medicine and are very experienced in delivering these treatments, with patient safety and expectations as their top priority. As your treatment is delivered in a medical facility, we can address any unlikely complications that may arise.

iconDermal Fillers - Frequently Asked Questions


What are the side effects?

It is not uncommon to have bruising at injection sites for up to a week following treatment. This can be alleviated using ice packs and topical arnica in the post-injection period. We advise all our patients to undergo 20 minutes of red light treatment (available at our centre) immediately afterwards, which helps decrease the bruising and promotes collagen remodelling.

A temporary sensational swelling can last anywhere between 12 hours to three days post-filler treatment. Most people return to work and their normal routine the next morning after treatment. It is our practice to review our patients at two weeks post-treatment for further product placement if desired. A reversal agent can be used to alleviate swelling.

Hyaluronic acid fillers can produce excellent results for a period of six months (for the more superficial fillers) and up to 12 months (for the deeper, more robust fillers) post-injection treatment.

What should I be aware of before receiving treatment?

It is important that your skin is clear of rashes, infections or cold sores. If you are prone to cold sore outbreaks it is advisable that you mention this to the doctor at the time of your initial consult and commence a course of anti-viral medication a week prior to your appointment and for a week afterwards.

If you are taking any medications or supplements that promote bruising (and are not medically necessary), stop them at least two weeks prior to your appointment. Do not stop any medications without consulting your GP first.

What type of fillers are used?

Most filling material is now sourced from naturally occurring substances found in the human body. They are classified as temporary, semi-permanent or permanent.

The products we use are from reputable companies based in Australia, FDA approved, used extensively in Europe and the USA, and incorporate either hyaluronic acid or calcium hydroxyapatite.

The choice of filler depends on the area to be treated, the depth of filling required, the effect desired, and the characteristics individual to each patient’s face. We advise a step by step, minimalistic, gradual approach to achieve subtle and beautiful results over time.

As part of your initial skin consultation, our Aesthetic Doctors will take photos of your face and discuss all treatment options regarding dermal fillers individualised to your facial shape, symmetry, skin type and age. We invite all patients to return for a review after two weeks in case there is a need for a top up of filler, as we prefer to be conservative in the first treatment to achieve natural results.

Who will perform my treatment?

Only aesthetic trained doctors are qualified to deliver these treatments, best performed in a medical facility, and can also be utilised to address ageing aspects of hands, redefine jawlines in males and females, as well as improve skin quality in ageing necks in conjunction with PRP.

iconSkin Needling - Frequently Asked Questions


What is the Dermapen?

The Dermapen is a medical device which perforates the skin using multiple sterile needles which vertically pierce the top layer of skin in a vibrating manner. As the Dermapen glides over the area being treated, thousands of tiny punctures are created on the skin’s surface, opening up pores and allowing for better absorption of topical treatments.

What are the side effects?

To ensure effective treatment, it is desirable that there will be fine pin point bleeding (similar to a very superficial graze) to the area treated with the Dermapen.

Usually the skin will be pink for 24-48 hours, and feel warmer and tighter than usual. Bruising is rare but there may be minor swelling. We advise a light dressing for the immediate post-treatment period.

When will I see results?

After skin needling treatment, your body will naturally start to regenerate and repair the skin, working below the surface. This means new collagen and elastin is formed, blood supply is enhanced, and new skin cells are regenerated. It usually takes up to six weeks before any visible signs of repair are seen, and this will continue over the following months.

What should I be aware of before receiving treatment?

The Dermapen is not suitable for anyone with an untreated skin cancer on the treatment area, anyone allergic to topical local anaesthetics, or any patient on high dose corticosteroids.

Skin needling is a minimally invasive treatment.

All Dermapen cartridges utilise disposable needle tips, so there are no risks of cross contamination or infection. The skin is thoroughly cleansed with an antiseptic prior to the micro needling procedure. It is suitable for almost all skin types, and is non-ablative.

Your doctor may advise antiviral or antibiotic prophylaxis if you are prone to cold sores, staph infections, or have any associated medical conditions. Each session takes about 30 minutes. We give our patients the option to recover under our Heallite LED device, which hastens recovery and improves skin collagen.

How can I optimise my results?

You can combine skin needling with other anti-ageing treatments for outstanding results. For example, treatments such as PRP therapy, serums and medi-aesthetic peels can be optimised when skin needling has been performed prior to treatment, as the skin needling helps to distribute the plasma or topical treatments beneath the top layer of your skin. Additionally, skin needling can help enhance results after fillers and anti-wrinkle injection treatments, as it soothes and regenerates the skin.

iconMedi-aesthetic Peels - Frequently Asked Questions


What are the types of peels?

Peels are usually divided into superficial, medium or deep. Medium to deeper peels are better for older patients with thicker, sun damaged skin. These patients benefit from a stronger peel that exfoliates all the superficial layers of the skin and stimulates the dermis to produce more collagen. Deeper peels have a better result but are more prone to complications. Younger patients with acne-prone skin, multiple blackheads, blocked pores, mild freckling or lighter skin usually benefit from a salicylate peel.

What should I be aware of before receiving treatment?

Prior to undergoing a medi-aesthetic peel: 

  • Skin should be free of all open wounds and cold sores 
  • Let us know if you are prone to cold sores, as it is advisable to take a course of antiviral medications prior, during and after recovery 
  • Please let us know if you are currently taking Roaccutane 
  • Stop smoking prior to undergoing any form of peel at least two weeks prior to treatment 
  • Antibiotics should be commenced one day prior to a medium/deeper peel 
  • Keep skin free of make up on the day of your peel 
  • Stay out of the sun prior to treatment 
  • Do not apply home exfoliating treatments one week prior to treatment.

What happens after the peel?

With superficial peels, most patients see mild improvement in their skin within 24 hours. Skin can feel dry a few days later, so it is wise to apply moisturiser. Results take a few more days with a deeper peel, but after the necessary recovery period the skin looks healthier and blemish-free.

Superficial peels are best done as a series of six every three to four weeks. Medium depth TCA peels can be done once to twice a year.

How can I optimise my results?

For maximum results, pre-treat your skin with microdermabrasion and add a LED light therapy treatment to accelerate healing.

iconMedi-aesthetic Facials - Frequently Asked Questions


What are medi-aesthetic facials?

Medi-aesthetic facials are similar to spa facials, including cleansing, exfoliation, extraction and hydration. However, medi-aesthetic facials are performed in a doctor’s office using medical-grade products and tools, offering more effective results. The skin can be treated at a deeper level using more robust products. Medi-aesthetic facials are highly customisable and can be tailored to your specific skin concerns. They are an effective complement to other aesthetic treatments such as cosmetic injectables.

Who should get a medi-aesthetic facial?

Since medi-aesthetic facials are highly customisable, they can address a wide range of skin concerns and are therefore ideal for nearly everyone. We will work with you to help you understand your specific skin needs and will recommend a tailored treatment plan.

What products are used?

We use a range of premium skin products – including serums, toners, exfoliators, masques, balms and sunscreens – from the esteemed medi-aesthetic skincare company SkinCeuticals. These products are carefully combined depending on your specific skin concerns to achieve optimal results.

How many medi-aesthetic facials do I need?

If you are looking to improve chronic acne, you may benefit from a series of medi-aesthetic facials spaced four to six weeks apart. If you are seeking quick skin rejuvenation to improve radiance, you may benefit from a single medical facial, although results are generally more pronounced after a series of treatments.

Where should I get a medi-aesthetic facial?

Medi-aesthetic facials should be performed by an Aesthetic Nurse or Skin Therapist who practices under the supervision of an Aesthetic Doctor. As these treatments utilise medical-grade tools, they should be performed in a medical setting.

iconLED Light Therapy - Frequently Asked Questions


How much downtime will I need?

There is no downtime required after a standalone LED treatment. On the contrary, you will leave feeling warm, fresh and vibrant. LED light therapy stimulates the production of serotonin, which may help improve your mood and overall health.

What can I expect during an LED session?

The sensation is similar to lying in the sun without the damaging effects, during which a warm, pleasant feeling can be felt on the skin. For 20 minutes, you can listen to music, take a power nap or just relax. You will leave feeling warm, fresh and rejuvenated.

How many treatments will I need?

The number of treatments required will depend on your individual skin concerns, which will be discussed during your consultation. Many patients see results after just one session, but several sessions are recommended for best outcomes.

How can I optimise my results?

Add a LED light therapy treatment to any other treatment to accelerate healing, reduce bruising and rejuvenate damaged and ageing skin. Optimum results are seen from a series of six treatments, but the best way to maintain results is to do a series of 12 treatments every six months.

iconMicrodermabrasion - Frequently Asked Questions


What should I be aware of before undergoing treatment?

Some patients are not suitable for microdermabrasion. These include patients with a lot of fine capillaries, broken spider blood vessels or tendency to rosacea in the mid face. Such patients can develop pinpoint bleeding under the skin. 

  • Skin should be free of all wounds and cold sores 
  • Skin should not be red nor inflamed 
  • Eyes are always protected with shields during the procedure 
  • Before treatment, do not over-expose yourself to the sun or a solarium 
  • Do not do an exfoliation treatment at home

What will happen during the treatment?

You will be at rest on a reclining couch under soft lights, with protective eye pads and a head band. Your face will be cleansed of all makeup prior to treatment. The hand piece is applied sequentially over your forehead, temples, mid face, nose, upper lip, lower face, and chin. You may feel a slight pulling sensation as the hand piece moves over your face, but there is no pain or discomfort. The treatment is usually completed within 30 minutes and is followed by an application of cosmeceutical serum to promote healing.

How long will the results last?

Patients often feel better about the way their skin feels within 24 hours. They comment that their skin is smoother and feels fresher. These results are temporary, lasting up to two weeks. Microdermabrasion treatment can be beneficial when undertaken once a month as part of a skin care regime.

Does microdermabrasion hurt?

Microdermabrasion is a non-invasive treatment on the surface of the skin. It feels like small sand-like particles on your face. It is not painful.

iconAcne and Rosacea Treatments - Frequently Asked Questions


What treatments are available for acne-prone skin?

Our Aesthetic Doctors will tailor a skin care plan to address your concerns, which may include LED light therapy, skin needling, microdermabrasion or medi-aesthetic peels.

What treatments are available for rosacea?

Our Aesthetic Doctors can help plan a treatment strategy targeting your concerns. The strategy may include LED light therapy, microdermabrasion or medi-aesthetic peels.

iconHydrafacial - Frequently Asked Questions


Is there any discomfort involved?

As a non-invasive procedure, there is minimal pain associated with it, which has the appeal of a relaxing facial mixed with mild microdermabrasion.

How often do you need the treatment?

Dependent on your skin concerns, you can modify the occurrence of your treatments to as often or little as you wish.

Why is HydraFacial good for skin?

By removing impurities and increasing hydration, the treatment offers a way to improve skin health and minimise the signs of ageing and other skin concerns.

iconHIFU Eclip Therapy - Frequently Asked Questions


What is the downtime for HIFU Eclip Therapy?

The procedure will take between 30 – 60 minutes and there is no downtime involved. You can apply makeup immediately afterwards and normal activities can be resumed.

How soon will you see results from the treatment?

Long lasting results will gradually develop overtime and you will initially see effects after one month, which will continue to improve for up to nine months.

Is HIFU Eclip Therapy facelift painful?

HIFU offers a non-surgical facelift option that is less painful than invasive surgery. The high intensity ultrasound energy is able to treat sensitive areas such as the face, eye and neck with minimal discomfort.

iconVascuLyse Treatment - Frequently Asked Questions


What is a broken capillary?

Broken capillaries are tiny dilated blood vessels that are visible through the skin. These can be caused by a range of factors, including ageing, excessive drinking or smoking, sun damage and changes in temperature. Once they have formed, they will not disappear without specific treatment.

What is VascuLyse?

VascuLyse offers a pain free solution for unsightly spider veins and associated vascular disorders. It is a state of the art thermocoagulation system that uses a device to apply a mild current that induces coagulation within the distended capillary. Once the current has been applied to the treatment area, the body absorbs and eliminate these capillaries. This treatment can be applied to broken capillaries, milia, blotches, skin tags and ruby points.

Is the treatment safe and pain free?

A gentle and effective treatment, VascuLyse is virtually pain free. It uses mild currents which have been utilised in aesthetic medicine for more than four decades.

How long do treatments take?

The sessions vary between five and 15 minutes and most conditions can be treated between one and three sessions.

iconVampire Facial/Liquid Gold Facelift - Frequently Asked Questions


What are the side effects?

As the injectables are made up of your own blood, there is little risk of rejection or allergic reaction. You are using your natural resources to repair and improve skin tissue.

You may feel a tingling sensation after the procedure. Your skin texture will respond as new tissue cells grow.

When will I see results and how long will results last?

Visible results may take three to six weeks and continue for up to six months. The result of the treatment will depend on overall health, age, dietary variations, and other health factors including your unique skin type. It is not uncommon to have bruising at injection sites for up to a week following treatment.

What should I be aware of before receiving treatment?

When assessing whether you are suitable for Vampire facial, our Aesthetic Doctors will consider a variety of factors, including:  

  • your health and lifestyle 
  • platelet dysfunction syndrome 
  • critical thrombocytopenia 
  • hypofibrinogenemia 
  • haemodynamic instability 
  • sepsis 
  • acute and chronic infections 
  • chronic live pathology 
  • anticoagulation therapy (warfarin) 
  • skin disease or cancer 
  • several metabolic and systemic disorders 

How can I optimise my results?

For best results, combine Vampire facial with skin needling and LED light therapy. Skin needling helps to spread the plasma under the skin as the needles make hundreds of tiny perforations in the skin’s outer layer, further improving the skin surface. LED light therapy helps to soothe the skin, minimising bruising and reducing redness.

Who will perform my treatment?

This treatment is strictly delivered only by Aesthetic Doctors, not by nurses or cosmetic injectors. Our doctors hold university qualifications specifically focused in aesthetic medicine and are very experienced in delivering these treatments, with patient safety and expectations as their top priority. As your treatment is delivered in a medical facility, we can address any unlikely complications that may arise.