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APPOINTMENT CANCELLATION AND REFUND POLICY

National Skin Repair Centres asks all patients to complete a form during their initial consultation so we can collect relevant information about you that may include your name, address, contact number, and email address. This information is used to assess your suitability for treatments, provide you with important pre- and post-treatment information, keep you up to date with our services, and confirm your appointments. Please let us know of any changes to your personal details to help us get necessary or important information to you.


Appointments

Appointments can be made online, via telephone, or in-person at one of our centres.

Please arrive five to 10 minutes before your appointment to allow time for checking in. If you are late, we may not have time available to provide your full treatment. Treatments cannot be rushed. You will still be charged for the full appointment.

For health and safety reasons, children cannot accompany patients in the treatment rooms and will not be supervised by our staff.

For us to provide you with the best service, it is important that you share with us all the information requested when completing consent forms or when asked about any factors which may affect your treatment. Our treatments and products may not be suitable for you. Due care and skill are always exercised when treating our patients, but it is your responsibility to identify whether a treatment or product is right for you.

Patients should also hold realistic expectations of the results that are achievable through treatments they receive. Please work with your Skin Doctor or Skin Therapist to determine what results you are likely to achieve.


Cancellations

Patients are required to give a minimum of 24 hours’ notice for appointment cancellations to allow time to reallocate your appointment to another patient. Cancellations can be made in-person at our centre or via telephone. Please do not try to cancel your appointment via social media message.

If you cancel your appointment within 24 hours of the appointment time or fail to attend without appropriate notice, we reserve the right to charge a cancellation fee of 50% of the treatment cost. In the case of pre-paid treatments, the treatment will be forfeited.


Refunds

We are not required to provide a refund if you change your mind about the products or services you asked for. If the product or service has a major problem, you can choose to cancel your contract and receive a refund for unconsumed services or products.

Treatment packages are not transferable to other individuals or centres. Please keep proof of your agreement in the form of an invoice or receipt. Our staff reserve the right to determine suitable treatments for our patients.

If you pre-pay for treatments, you will save an amount according to the pre-payment schedule. No refunds are available on pre-paid treatments. They are not transferrable to other individuals, treatment areas, or centres.

Pre-paid treatments must be used within 12 months of purchase. You agree to these terms by purchasing pre-paid treatments.

Purchases made through the online shop

Treatments, services, or products purchased through our online shop via Shopify are regulated by the aforementioned National Skin Repair Centres conditions of use, privacy policy, cancellation policy, and refund policy.

Requests for refunds of treatments, services, or products purchased online must be made in writing to info@skinrepaircentres.com.au for consideration. We may decide, upon review of your written request, whether a refund is appropriate.