<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1986889828105628&amp;ev=PageView&amp;noscript=1">

APPOINTMENT AND CANCELLATION POLICY

book now

National Skin Repair Centres asks all patients to complete a form so we can gather relevant information about you to assess your suitability for treatments. We collect personal information about you such as your name, address, contact numbers and email addresses. This information is used to keep you up to date with new services, confirm your appointments and to provide important pre- and post-care information.

Please notify us of any changes to your contact details to help us get necessary or important information to you.


Appointments

Appointments can be made online, by telephone or in person at one of our centres.

Please arrive five to 10 minutes prior to your appointment to allow time for checking in. If you are late, we may not be able to provide your full treatment because treatments cannot be rushed, and you will still be charged for the full appointment.

If treatment is refused, we reserve the right to charge a cancellation fee of 50% of the treatment cost. In the case of prepaid treatments, the treatment will be forfeited.

In the interest of health and safety, children cannot accompany patients in the treatment rooms or be supervised by staff.

We are not required to provide a refund if you change your mind about the products or services you asked for. You can choose to cancel your contract for a service and receive a refund for unconsumed services or products if the service or product that was provided has a major problem.

Treatment packages are not transferable to other individuals or centres. Please keep proof of your agreement in the form of invoice or receipt. Our medical practitioners and staff reserve the right to determine suitable treatments for patients.


Cancellations

We require a minimum of 24 hours’ notice for appointment cancellations to allow time to reallocate your appointment to another patient. If you cancel within 24 hours of your appointment or fail to attend, we reserve the right to charge a cancellation fee of 50% of the treatment cost. In the case of prepaid treatments, the treatment will be forfeited.